Dentsu at Dreamforce 2021
Dentsu was honored to help lead the discussions as a gold sponsor at Dreamforce 2021, hosting both live and on-demand sessions. But the Salesforce exploration isn't over. You can still watch our most popular session on demand and get access to additional content to propel your marketing and sales innovation.
Fusing Marketing and Service for Stronger Experiences
On-Demand SessionDavid Adler, Practice Director, Salesforce CX
Krista Quayle, Relationship Marketing Strategist
In a digital-first world with products and services at consumers’ fingertips, people expect your customer service team to be just a click away as well. Rather than overspend valuable resources, brands can make the shift to invest in a tech stack that not only streamlines customer service, but proactively uses data to provide personalized experiences. Hear how experts leverage Service Cloud and Marketing Cloud together to maximize the benefits of consumer data throughout the online and in-store customer journeys.
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